Payoneer has charged me twice for a product I never got (SOLVED)

Step 2 (2023-01-11) - it is the step 19 of another problem

I have noticed the pending transaction in my Payoneer interface mentioned in the last Payoneer response:

you will see a pending transaction on your transactions list during the dispute process. If the dispute is won, the pending transaction will be release and funds will be loaded back to your card.

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