How did I handle an «Undeliverable» case on Amazon marketplace?

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Undeliverable

Unfortunately, a problem occurred with your shipment and we no longer expect it to be delivered.
We’re sorry for the inconvenience.
If you have not received your refund within 5 days, please contact us.

2023-08-15--07-08-12

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Step 1. 2023-08-15

I waited for 11 days and still have not got the refund.
So I contacted Amazon via the support chat.