gorusleriniz@dhl.com
mydhl.express.dhl/tr/en/help-and-support/contact-us/customer-satisfaction-process.html
Evaluation and Solution Processes
- Complaints and demands received from our customers shall be addressed by the
officers of such department that will be able to overcome the complaint as soon as
possible within DHL organization.- Our customers may get information from our Customer Services Department which
offers its services on an around-the-clock basis and seven days a week for tracking
their dispatches.- Such issues that are referred by our customers and that need an investigation shall
be addressed by an expert team and we contact 220 countries in the world online in
order to finalize such issue as soon as possible.- Our customers are assigned a single and direct contact person in the course of
solution process until the very end, and in parallel with it, they are always provided
feedback about the progress of the investigation.- Whenever our customers complain about the way matters are handled and/ or about
their other types of complains, departments that address the complaints shall pass
such complaints to the Customer Demands Department. Our customers may send us
e-mails at the “Contact Us” section at our website (www.dhl.com.tr) or to the address
of gorusleriniz@dhl.com so that they can contact the Customer Demands
Department and make a feedback- All feedback received from our customers during office hours are recorded on the
very same day and those ones received after office hours are recorded in the next
business day and whenever necessary, an investigation is launched. Customers are
strictly responded within 1 business day in any event.
The «Customer Demands» department of «DHL Express Türkiye».pdf (180.6 KB)