Washing Machine Altus «AL 10123 D» // User Manual

dmitrii_fediuk · November 23, 2024, 4:55am

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Document Number

2820529285/ 02-06-21.(9:18)
This product has been manufactured in environmentally friendly modern facilities without harming nature.
Complies with WEEE Directive.

Please read this manual first!

Dear Customer,
Thank you for choosing Altus product.
We want your high-quality and high-technology product to offer you the best efficiency.
Therefore, please read this entire manual and all other accompanying documents carefully before using the product and keep it as a reference.
If you give the product to someone else, give them the user manual as well.
Follow the instructions by paying attention to all information and warnings in the user manual.
Remember that this user manual may be applicable to several other models.
Differences between models are explicitly stated in the manual.

Symbols and their descriptions

The following symbols are used in the manual:

Information symbol: Important information or useful hints about usage.
Warning symbol: Warning for hazardous situations with regard to life and property.
Electricity symbol: Warning for electric shock.
Recycling symbol: Recyclable material.

Do not dispose of the packaging waste with domestic or other wastes, take them to the packaging collection points designated by the local authority.

1. General safety instructions

This section contains safety instructions that will help prevent injuries and material damages.
All warranties will be void if these instructions are not followed.

1.1. Life and property safety

CAUTION!

Do not place the product on a carpet-covered floor.
Otherwise, electrical parts will overheat since air cannot circulate from under the device.
This will cause problems with your product.
Unplug the product when it is not in use.
Always have the installation and repair procedures carried out by the Authorized Service Agent.
The manufacturer will not be held liable for damages that may arise from procedures carried out by unauthorized persons.
The water supply and draining hoses must be securely fastened and remain undamaged.
Otherwise, there is the risk of water leakage.
Never open the loading door or remove the filter while there is still water in the drum.
Otherwise, risk of flooding and injury from hot water will occur.
Do not force open the locked loading door.
The door will open immediately after the washing cycle has ended.
If the door does not open, apply the solutions provided in the Troubleshooting section for the "Loading door does not open" error.
Forcing the loading door to open may cause damage to the door and lock mechanism.
Only use detergents, softeners and supplements suitable for automatic washing machines.
Follow the instructions on the textiles labels and on the detergent package.

1.2. Hot surface safety

CAUTION!

The loading door glass becomes very hot while washing at high temperatures.
Therefore, do not allow children to touch the loading door glass during washing.

1.3. Child safety

CAUTION!

This product can be used by children aged 8 years and older and persons with underdeveloped physical, sensory or mental capabilities or with lack of experience and knowledge if they have been given supervision or instruction concerning use of the product in a safe way and the hazards involved.
Children must not play with the product.
Cleaning and user maintenance must not be performed by children unless they are supervised.
Children under the age of 3 must be kept away from the product unless continuously supervised.
Packaging materials are dangerous for children.
Keep packaging materials in a safe place away from reach of the children.
Electrical products are dangerous for children.
Keep children away from the product when it is running.
Do not let them tamper with the product.
Use child lock to prevent children from intervening with the product.
Do not forget to close the loading door when leaving the room where the product is located.
Store all detergents and additives in a safe place away from the reach of children by closing the cover of the detergent container or sealing the detergent package.

1.4. Electrical safety

DANGER

If the product has a failure, it must not be operated unless repaired by the Authorized Service Agent!
There is risk of electric shock!
The product is designed to resume operation when the power restores after a power interruption.
If you wish to cancel the program, see "Cancelling the program" section.
Connect the product to a grounded outlet protected by a 16 A fuse.
Do not neglect to have the grounding installation made by a qualified electrician.
Our company will not be liable for any damages that may arise when the product is used without grounding in accordance with the local regulations.
Never wash the product by spreading or pouring water onto it!
There is risk of electric shock!
Never touch the power cable plug with wet hands!
Never unplug by pulling on the cable.
Always hold the socket with one hand and pull the plug with the other hand.
Product must be unplugged during installation, maintenance, cleaning and repair procedures.
If the power cable is damaged, it must be replaced by the manufacturer, authorized service or a similarly qualified person (preferably an electrician) or someone designated by the importer in order to avoid possible risks.

2. Important environmental instructions

2.1. Compliance with WEEE Directive

This product complies with EU WEEE Directive (2012/19/EU).
This product bears classification symbol for waste electrical and electronic equipment (WEEE).
This product has been manufactured with high quality parts and materials which can be reused and are suitable for recycling.
Do not dispose of the product with normal domestic and other wastes at the end of its service life.
Take it to the collection center for the recycling of electrical and electronic equipment.
Please consult your local authorities to learn about these collection centers.

2.2. Package information

Packaging materials of the product are manufactured from recyclable materials in accordance with our National Environment Regulations.
Do not dispose of the packaging materials together with domestic or other wastes.
Take them to the packaging material collection points designated by the local authorities.

3. Intended use

• This product is designed for domestic use.
• It is not suitable for commercial use and must not be used beyond its intended purpose.
• The product must only be used for washing and rinsing of textile products with an appropriate marking.
• The manufacturer disclaims any responsibility arisen from incorrect usage or transportation.
• The service life of your purchased product is 10 years.
• This is the period during which replacement parts required for the unit to operate as described will be available.
• This product is designed to be used in indoor spaces, homes and similar locations.
For example:
• Staff kitchen areas in shops, offices and other working environments;
• Farm houses;
• By clients in hotels, motels and other residential type environments;
• Bed and breakfast type environments, boarding houses;
• Common areas in apartment blocks or in laundromats.

4 Technical specifications


Supplier name or trademark	Altus
Model name	AL 10123 D 7148273300
Rated capacity (kg)	10
Maximum spin speed (rpm)	1200
Built-in	No
Height (cm)	84
Width (cm)	60
Depth (cm)	64
Single Water inlet / Double Water inlet	• / -
Electrical connection (V / Hz)	220-240 V / 50Hz
Total current (A)	10
Total power (W)	2000-2350
Main model code	928

INFORMATION

• You can access the technical specifications of the product by scanning the QR code on the energy label using an internet-connected mobile device.

4.1 Installation

• Contact the nearest authorized service agent for the installation of your product.
• Preparation of the location and electrical, clean water and waste water installations at the place of installation is under customer's responsibility.
• Make sure that the water inlet and discharge hoses as well as the power cable are not folded, pinched or crushed while pushing the product into its place after installation or cleaning procedures.
• Make sure that the installation and electrical connections of the product are performed by authorized service. Manufacturer shall not be held responsible for damages caused by operations performed by unauthorized persons.
• Prior to installation, visually check if the product has any defects on it. Do not have the product installed if it is damaged. Damaged products cause risks for your safety.

4.1.1 Proper installation location

• Place the product on a solid and level floor.
• Do not place it on a high-pile carpet or similar surfaces.
• An improper floor will cause noise and vibration problems.
• When washing machine and dryer are placed on top of each other, their approximate weight (fully loaded) reaches 180 kilograms.
• Place the product on a solid and level surface which has sufficient load carrying capacity!
• Do not place the product on the power cable.
• Do not install the product in places where temperature may fall below 0°C.
• Freezing may damage your product.
• It is recommended to leave gaps on the sides of the machine to reduce vibration and noise.
• On a graduated floor, do not place the product next to the edge or on a platform.
• Do not place the product near heat sources such as hob, iron, oven that are located on top of the washing machine, and do not use these devices on the product.

4.1.2 Removing packaging reinforcement

Tilt the machine backwards to remove the packaging reinforcement.
Remove the packaging reinforcement by pulling the ribbon.
Do not attempt this operation alone.

4.1.3 Removing transportation safety bolts

1 Loosen all bolts with an appropriate wrench until they turn freely.
2 Remove transportation safety bolts by turning them gently.
3 Insert the plastic covers from the bag containing the user manual into the holes on the rear panel.

CAUTION!

• Remove the transportation safety bolts before operating the washing machine!
• Otherwise, the product will be damaged.

INFORMATION

• Keep the transportation safety bolts in a safe place to reuse when the washing machine needs to be moved again.
• Install the transportation safety bolts in reverse order of the removal procedure.
• Never move the product without the transportation safety bolts properly fixed in place!

4.1.4 Water supply connection

INFORMATION

• The water supply pressure required to run the product is between 1-10 bars (0.1-1 MPa).
It is necessary to have 10-80 liters of water flowing from a fully open tap per minute for smooth operation of your machine.
Attach a pressure reducing valve if water pressure is higher.

CAUTION!

• Models with a single water inlet should not be connected to the hot water tap.
In such a case the laundry will get damaged or the product will switch to protection mode and will not operate.
• Do not use old or used water inlet hoses on the new product.
It may cause leakage from your machine and stains on your laundry.

1 Tighten all hose nuts by hand.
Never use a tool when tightening the nuts.
2 Open the taps completely after making the hose connection to check for water leaks at the connection points.
If any leaks occur, turn off the tap and remove the nut.
Check the gasket and tighten the nut carefully again.
To prevent water leakage and resulting damage, keep the taps closed when the product is not in use.

4.1.5 Connecting the drain hose

Connect the end of the drain hose directly to waste water drain, washbasin or bathtub.

CAUTION!

Your house will be flooded if the hose comes out of its housing during water discharge.
Moreover, there is risk of scalding due to high washing temperatures!
To prevent such situations and to ensure smooth water intake and discharge of the machine, fix the drain hose securely.
Install the drain hose at a height of minimum 40 cm and maximum 100 cm.
If the drain hose is placed at or close to floor level (less than 40 cm above the ground) and then raised, water discharge becomes difficult and laundry may come out extremely wet.
Therefore, follow the heights described in the figure.
To prevent dirty water from flowing back into the machine and ensure easy drainage, do not immerse the hose end into the dirty water or push it into the drain more than 15 cm.
If it is too long, cut it shorter.
Be careful not to bend the end of the hose, step on it or pinch the hose between the drain and the machine.
Otherwise, water discharge issues may arise.
If the length of the hose is too short, add an original extension hose.
The length of the hose may not exceed 3.2 meters.
To prevent water leaks, connect the extension hose and drain hose of the product securely by using an appropriate clamp to prevent them from coming off and leaking.

4.1.6 Adjusting the feet

CAUTION!

The product must stand level and balanced on its feet in order to operate quietly and vibration-free.
Balance the machine by adjusting the feet.
Otherwise, the product may move from its place and cause crushing, noise, and vibration problems.
Do not use any tools to loosen the lock nuts.
Otherwise, they will get damaged.

1 Loosen the lock nuts on the feet by hand.
2 Adjust the feet until the product stands level and balanced.
3 Tighten all lock nuts again by hand.

4.1.7 Electrical connection

Connect the product to a grounded outlet protected by a 16 A fuse.
Do not neglect to have the grounding installation made by a qualified electrician.
Our company will not be liable for any damages that may arise when the product is used without grounding in accordance with the local regulations.

Connection must comply with national regulations.
The wiring for the electrical outlet circuit must meet the product's requirements.
Using a Ground Fault Circuit Interrupter (GFCI) is recommended.
Power cable plug should be easily accessible after installation.
If the current value of the fuse in your house is less than 16 amps, have a qualified electrician install a 16 amp fuse.
The voltage specified in the "Technical specifications" must be equal to your mains voltage.
Do not make connections via extension cables or multi-plugs.
Overheating and burning may occur due to connecting cables.

CAUTION!

Damaged power cables must be replaced by the Authorized Service.

4.1.8 First use

Before starting to use the product, make sure that all preparations are made in accordance with the instructions in sections "Important Safety and Environmental Instructions" and "Installation".
To prepare the product for washing laundry, first perform the operation with Drum Cleaning program.
If this program is not available in your machine, apply the method described in section 4.4.2.

INFORMATION

Use an anti-limescale product suitable for washing machines.
Some water might have remained in the product due to the quality control processes in production.
This is not harmful to the product.

4.2 Preparation

4.2.1 Sorting the laundry

Sort laundry according to type of fabric, color, degree of soiling and recommended water temperature.
Always follow the instructions on the garment care labels.

4.2.2 Preparing laundry for washing

Laundry items with metal attachments such as underwired bras, belt buckles or metal buttons will damage the machine.
Remove the metal pieces or wash such items by putting them in a laundry bag or pillow case.
Take out all items in pockets such as coins, pens and paper clips, and turn pockets inside out and brush.
Such objects may damage the product or cause noise problems.
Put small items like infant socks and nylon stockings in a laundry bag or pillow case.
Place curtains in the machine without compressing them.
Remove curtain attachment items.
Fasten zippers, sew loose buttons and mend rips and tears.
Wash products labeled "machine washable" or "hand washable" only with an appropriate program.
Do not wash colors and whites together.
New, dark colored cottons may release a lot of dye.
Wash them separately.
Tough stains must be treated properly before washing.
If unsure, check with a dry cleaner.
Only use dyes/color changers and limescale removers suitable for machine wash.
Always follow instructions on the package.
Wash trousers and delicate laundry turned inside out.
Keep laundry items made of Angora wool in the freezer for a few hours before washing.
This will reduce piling.
Laundry that is heavily soiled with materials such as flour, lime dust, milk powder, etc. must be shaken off well before placing into the machine.
Such dusts and powders on the laundry may build up on the inner parts of the machine in time and can cause damage.

4.2.3 Tips for energy and water saving

Following information will help you use the product in an ecological and energy/water-efficient manner.

Operate the product in the highest load capacity allowed for the program you have selected, but do not overload.
See "Program and consumption table".
Follow the temperature instructions on the detergent packaging.
Wash slightly soiled laundry at low temperatures.
Use faster programs for small quantities of lightly soiled laundry.
Do not use prewash and high temperatures for laundry that is not heavily soiled or stained.
If you plan to dry your laundry in a dryer, select the highest spin speed recommended for the washing program.
Do not use more detergent than the amount recommended on the detergent package.

4.2.4 Loading the laundry

1 Open the loading door.
2 Place the laundry items loosely in the product.
3 Push the loading door to close until you hear a locking sound.
Make sure that no items are caught in the door.
The loading door is locked while a program is running.
The door lock will open immediately after the washing program has ended.
You can then open the loading door.
If the door does not open, follow the solutions provided for "Loading door cannot be opened" error in the Troubleshooting section.

4.2.5 Correct load capacity

The maximum load capacity depends on the type of laundry, the degree of soiling and the desired washing program.
The product automatically adjusts the water amount according to the weight of the laundry placed inside.

WARNING

Follow the information in the "Program and consumption table".
When overloaded, the washing performance of the machine will drop.
Moreover, noise and vibration problems may occur.

4.2.6 Using detergent and fabric softener

INFO

When using detergent, fabric softener, starch, fabric dyes, bleach, and descaling agents, read the manufacturer's instructions on the package and follow the specified dosage values.
Use the dosing cup if provided.

The detergent drawer consists of three compartments:
– (1) for prewash
– (2) for main wash
– (3) for fabric softener
–( ) additionally, there is a siphon piece in the fabric softener compartment.

Detergent, fabric softener and other cleaning agents

Add detergent and fabric softener before starting the washing program.
Do not leave the detergent drawer open while the washing program is running!
If you are using a program without prewash, do not put liquid detergent into the prewash compartment ("compartment No. 1").
Do not put liquid detergent into the prewash compartment (compartment No. 1) in a program with prewash.
Do not select a program with prewash if you are using a detergent bag or dosing ball.
Place the detergent bag or dosing ball directly among the laundry in the machine.
If you are using liquid detergent, do not forget to place the liquid detergent container into the main wash compartment ("compartment No. 2").

Detergent selection

The type of detergent to be used depends on the washing program, fabric type and color.

Use different detergents for colored and white laundry.
Wash your delicate clothes only with special detergents (liquid detergent, wool shampoo, etc.) intended for delicate clothes and at recommended programs.
When washing dark-colored clothes and quilts, it is recommended to use liquid detergent.
Wash woolens with a special detergent intended for wool and at the recommended program.
Please review the program descriptions for recommended programs for different fabrics.
All detergent recommendations are valid for the selectable temperature range of programs.

WARNING

Use only detergents manufactured specially for washing machines.
Do not use soap powder.

Adjusting detergent amount

The amount of washing detergent to be used depends on the amount of laundry, degree of soiling, and water hardness.

Do not exceed the recommended dosage values indicated on the detergent package to avoid problems of excessive foaming and poor rinsing, save money, and protect the environment.
Use less detergent for small amounts or lightly soiled laundry.

Using fabric softener

Add fabric softener to the fabric softener compartment in the detergent drawer.

Do not exceed the level mark (>max<) in the fabric softener compartment.
If the fabric softener has lost its fluidity, dilute it with water before adding to the detergent compartment.

WARNING

Do not use anything other than fabric softeners manufactured specially for washing machines, liquid detergents and cleaning products to soften your clothes.

Using liquid detergent

If the product has a liquid detergent container:

Place the liquid detergent container in compartment No. "2".
If the liquid detergent has lost its fluidity, dilute it with water before adding it to the compartment.

If the product has a liquid detergent apparatus:

When you want to use liquid detergent, pull the apparatus toward yourself; the dropping part will serve as a barrier for liquid detergent.
Clean the apparatus with water when needed, either in place or by removing it.
The apparatus must be up when using powder detergent.

If the product does not have a liquid detergent container:

Do not use liquid detergent for the prewash in a program with prewash.
Liquid detergent causes staining of your clothes when used with "End Time" function for delayed start.
Do not use liquid detergent if you are going to use the End Time feature.

Using gel and tablet detergent

If the gel detergent has liquid consistency and your machine does not have a special liquid detergent compartment, put the gel detergent into the main wash detergent compartment during first water intake.
If your machine has a liquid detergent container, fill the detergent into this container before starting the program.
If the gel detergent does not have fluid consistency or is in a capsule liquid tablet form, put it directly into the drum before washing.
Place tablet detergents either in the main wash compartment (compartment No. "2") or directly into the drum before washing.

Using starch

Put liquid starch, powder starch or fabric dye into the softener compartment.
Do not use softener and starch together in the same washing cycle.
Wipe the inside of the machine with a damp and clean cloth after using starch.

Using limescale remover

When required, use limescale removers manufactured specially for washing machines.

Using bleaches

Add bleach at the beginning of prewash by selecting a program with prewash.
Do not put detergent in the prewash compartment.
As an alternative application, select a program with additional rinse and add the bleach while the machine is taking water from the detergent compartment during the first rinsing step.
Do not mix and use bleach and detergent together.
Use a small amount of bleach (approximately 50 ml) and rinse the clothes thoroughly as it can cause skin irritation.
Do not pour bleach onto the clothes.
Do not use bleach on colored clothes.
When using oxygen-based bleach, select a program that washes at a low temperature.
You can use oxygen-based bleach together with detergent.
However, if the oxygen-based bleach is not the same consistency as the detergent, first put the detergent in compartment No. "2" in the detergent drawer and wait for the machine to flush away the detergent when taking in water.
While the product continues taking in water, add bleach in the same compartment.

4.2.7 Efficient washing recommendations

Soil Level	Clothes
	Light Colors and Whites	Colored	Blacks/Dark Colors	Delicates/Woolens/Silks
	(Recommended washing temperature range based on soil level: 40-90°C)	(Recommended temperature range based on soil level: cold -40°C)	(Recommended temperature range based on soil level: cold -40°C)	(Recommended temperature range based on soil level: cold -30°C)
Heavily Soiled (difficult stains like grass, coffee, fruit and blood)	May require pre-treatment of stains or prewash. Powder and liquid detergents recommended for whites can be used in dosages recommended for heavily soiled clothes. It is recommended to use powder detergents to clean clay and soil stains and stains that are sensitive to bleaches.	Powder and liquid detergents recommended for colors can be used in dosages recommended for heavily soiled clothes. It is recommended to use powder detergents to clean clay and soil stains and stains that are sensitive to bleaches. Detergents which do not contain bleach should be used.	Liquid detergents suitable for colors and dark/blacks can be used in dosages recommended for heavily soiled clothes.	Prefer liquid detergents designed for delicate clothes. Woolen and silk garments must be washed with special wool detergents.
Normally Soiled (For example, body stains on collars and cuffs)	Powder and liquid detergents recommended for whites can be used in dosages recommended for normally soiled clothes.	Powder and liquid detergents recommended for colors can be used in dosages recommended for normally soiled clothes. Detergents which do not contain bleach should be used.	Liquid detergents suitable for colors and dark/blacks can be used in dosages recommended for normally soiled clothes.	Prefer liquid detergents designed for delicate clothes. Woolen and silk garments must be washed with special wool detergents.
Lightly Soiled (No visible stains)	Powder and liquid detergents recommended for whites can be used in dosages recommended for lightly soiled clothes.	Powder and liquid detergents recommended for colors can be used in dosages recommended for lightly soiled clothes. Detergents which do not contain bleach should be used.	Liquid detergents suitable for colors and dark/blacks can be used in dosages recommended for lightly soiled clothes.	Prefer liquid detergents designed for delicate clothes. Woolen and silk garments must be washed with special wool detergents.

4.2.8 Displayed program duration

When selecting a program, you can see the program duration on your machine's display.
The program duration is automatically adjusted while the program is running, depending on the amount of laundry in the machine, foaming, unbalanced load conditions, fluctuations in power supply, water pressure, and program settings.

SPECIAL CASE

At the beginning of Cotton and Cotton Eco programs, the display shows the duration for half load.
This is the most common use case.
After the program starts, the machine detects the actual load within 20-25 minutes.
If the detected load is more than half load, the washing program is adjusted accordingly, and the program duration is automatically extended.
You can follow this change on the display.

4.3 Operating the product

4.3.1 Control panel

1 - Program Selection Knob (Uppermost position is On/Off)
2 - Display
3 - End Time Adjustment Button
4 - Program Follow-up Indicator
5 - Start/Pause Button
6 - Auxiliary Function Button 3
7 - Auxiliary Function Button 2
8 - Auxiliary Function Button 1
9 - Spin Speed Adjustment Button
10 - Temperature Adjustment Button

4.3.2 Preparing the machine

Make sure that the hoses are connected firmly.
Plug in your machine.
Turn the tap on completely.
Place the laundry in the machine.
Add detergent and fabric softener.

4.3.3 Program selection and efficient washing recommendations

Select the appropriate program for the type, quantity and soiling level of the laundry in accordance with the "Program and consumption table" and the temperature table below.
Select the desired program with the Program Selection knob.

4.3.4 Program and consumption table

Program		Maximum load (kg)	Water consumption (l)	Energy Consumption (kWh)	Max Speed	Extra Fast	Prewash	Extra Water	Anti-Crease+	Selectable Temperature Range °C
Cotton	90	10	98	2.65	1200	•	•	•	•	Cold-90
	60	10	98	1.92	1200	•	•	•	•	Cold-90
	40	10	95	1.11	1200	•	•	•	•	Cold-90
Eco 40-60	40 ***	10	59.9	0.915	1200					40-60
	40 ***	5	55.0	0.595	1200					40-60
	40 ***	2.5	45.0	0.365	1200					40-60
Synthetics	60	4	75	1.40	1200	•	•	•	•	Cold-60
	40	4	73	0.95	1200	•	•	•	•	Cold-60
Mini / Mini14'	90	10	76	2.30	1200	•		•	•	Cold-90
	60	10	76	1.30	1200	•		•	•	Cold-90
	30	10	76	0.25	1200	•		•	•	Cold-90
Mini / Mini14' + Extra Fast	90	2	48	0.15	1200	•		•	•	Cold-90
Mixed 40º	40	4	75	1.00	800	•	•	*	•	Cold-40
Woollens / Hand Wash	40	2	55	0.55	1200			•		Cold-40
Delicates	40	4	58	0.80	800					Cold-40
Curtains	40	2	90	0.80	800		•			Cold-40
Dark Care / Jeans	40	4	88	1.05	1200	•	•		•	Cold-40
Stains	30	5	85	1.70	1200	•	•			30-60
Duvets	60	-	105	1.90	1000			•		40-60
Shirts	60	4	70	1.90	800	•	•		•	40-60
Hygiene+	90	9	139	3.10	1200					40-90
Drum Clean	70	-	85	0.90	600					90

14 / TR

• : Selectable.
* : Automatically selected, cannot be cancelled.
***: The Eco 40-60 program with 40 °C temperature selection is the test program according to EU Regulation 2019/2014 and EN 60456:2016/A11:2020 standard.

: See program description for maximum load.

INFORMATION

• Water and energy consumption may vary from the values shown in the table depending on water pressure, hardness and temperature, ambient temperature, type and amount of laundry, selection of auxiliary functions, spin speed and voltage fluctuations.
• You can see the washing duration on your machine's display when selecting a program.
• Depending on the amount of laundry loaded into the machine, there may be a difference of 1-1.5 hours between the time displayed on the screen and the actual duration of the washing program.
• The duration is automatically adjusted immediately after the washing program starts.
• Auxiliary functions in the table may vary depending on your machine's model.
• Auxiliary function selection modes may be changed by the manufacturer.
Existing selection modes may be removed or new selection modes may be added.
• Always select the lowest suitable temperature degree.
The most energy-efficient programs are generally those that operate at low temperatures for long periods.
• Noise and moisture content vary according to the spin speed; when a higher speed is selected during the spinning phase, the laundry contains less moisture at the end of the program but creates higher noise.

Consumption Values

	Temperature Selection (°C)	Spin Speed (rpm)	Load (kg)	Program Duration (h:min)	Energy Consumption (kWh/cycle)	Water Consumption (l/cycle)	Laundry Temperature (°C)	Remaining Moisture (%)
Eco 40-60	40	1200	10	03:58	0.915	59.9	33	53
	40	1200	5	02:59	0.595	55.0	32	53
	40	1200	2.5	02:59	0.365	45.0	23	53
Cotton	20	1200	10	04:00	0.750	95.0	20	53
Cotton	60	1200	10	04:00	1.920	98.0	60	53
Synthetic	40	1200	4	02:35	0.950	73.0	40	40
Mini / Mini 14'	30	1200	10	00:28	0.250	76.0	23	62

The consumption values given for programs other than the Eco 40-60 program are indicative only.

4.3.5 Main programs

Use the following main programs depending on the fabric type.

Cotton

You can wash your durable cotton laundry (sheets, duvet covers, towels, bathrobes, underwear, etc.) in this program.
When the quick wash function button is pressed, the program duration is significantly reduced, but effective washing performance is ensured thanks to intense washing movements.
If the quick wash function is not selected, superior washing and rinsing performance is ensured for your heavily soiled laundry.

Synthetic

You can use this program to wash your t-shirts, synthetic/cotton blended fabrics, etc.
While the program duration is notably shorter, effective washing performance is ensured.
If the quick wash function is not selected, superior washing and rinsing performance is ensured for your heavily soiled laundry.

Woolen / Hand Wash

Use this program to wash your woolen/delicate laundry.
Select the temperature according to the care label of your clothes.
Your laundry is washed with very gentle movements to prevent any possible damage.

4.3.6 Additional programs

The machine has additional programs for special cases.

INFORMATION

• Additional programs may vary depending on the model of your machine.

Eco 40-60

In the Eco 40-60 program, you can wash normally soiled cotton laundry that is specified to be washable together at 40°C or 60°C.
This program is the standard test program according to EU environmentally friendly design and energy labeling regulations.
Although this program washes longer than other washing programs, it is more efficient in terms of energy and water consumption.
The actual water temperature may differ from the stated washing temperature.
When washing smaller amounts of laundry (e.g., ½ capacity or less), the duration of program phases may automatically shorten.
In this case, energy and water consumption will reduce even further.

Hygiene+

Applying the steam step at the beginning of the program helps soften the dirt easily.
Use this program for your laundry (baby clothes, sheets, bedding, underwear, etc. cotton items) that requires anti-allergic and hygienic washing at high temperature with intensive and long washing cycle.
High level of hygiene is ensured thanks to the steam application before the program, long heating duration, and additional rinsing step.

Delicates

You can use this program to wash delicate laundry such as cotton/synthetic blended knitwear or socks.
The washing movements in this program are gentle.
Set the temperature to 20 degrees or use the Cold Wash option for clothes whose color you want to preserve.

Mini / Mini 14

Use this program to wash your lightly soiled and unstained cotton laundry in a short time.
The program duration can be reduced down to 14 minutes when the quick wash function is selected.
A maximum of 2 (two) kg of laundry should be washed when the quick wash function is selected.

Dark Care / Jeans

Use this program to protect the color of your dark clothes and jeans.
This program provides high washing efficiency even at low temperatures thanks to special drum movements.
It is recommended to use liquid detergent or wool shampoo for dark colored items.
Do not wash your delicate clothes containing wool etc. in this program.

Mixed 40º

This program is used to wash cotton and synthetic clothes together without sorting them.

Shirts

Use this program to wash shirts made of cotton, synthetic and synthetic blended fabrics.
This program ensures that the clothes wrinkle less.
Steam is applied at the end of the program to help reduce wrinkles.
The steam applied at the end of the program and special spinning profile help reduce wrinkles on your shirts.
When the quick wash function is selected, the Pre-treatment algorithm is used.

Apply the pre-treatment chemical directly on your clothes or add it together with detergent when the machine starts to take water from the main wash compartment.
Thus, you can obtain the performance you would normally get from regular washing in a much shorter time.
The service life of your shirts is extended.

Curtains

You can use this program to wash tulle and curtains.
As their meshed structure causes excessive foaming, wash with a small amount of detergent in the main wash compartment.
Thanks to the program's special spin profile, tulles and curtains wrinkle less.
Do not overload the machine to avoid damaging the curtains.

INFORMATION

It is recommended to use special detergents produced for curtains in this program.

Quilt

Use this program to wash fiber quilts with a "machine washable" label.
Make sure you load the quilt into the machine correctly to avoid damaging either the machine or the quilt.
Remove the quilt cover before loading it into the machine.
Fold the quilt in half and load it into the machine in this way.
Take care that the quilt does not touch the bellows or glass.
At the end of the program, steam is applied to soften bulky items like towels.

INFORMATION

Do not load more than one fiber quilt (200 x 200 cm) into the machine.
Do not wash cotton quilts, pillows, and similar items in the machine.

ATTENTION!

Do not wash carpets, rugs, and similar items in the machine.
Otherwise, your machine will be permanently damaged.

Stains

This special stain removal program in your washing machine provides the most efficient removal of different types of stains.
Use this program only for washing durable, colorfast cotton items.
Do not wash delicate or non-colorfast items in this program.
You should check the labels of the items before washing (recommended for shirts, pants, shorts, t-shirts, baby clothes, pajamas, aprons, tablecloths, bedspreads, duvet covers, sheets, bath/beach towels, regular towels, socks, and cotton underwear suitable for long washing at high temperatures).
In the automatic stain program, you can remove 24 types of stains divided into two groups based on the quick function selection.
Here you can see the stain groups based on the quick function selection.

INFORMATION

Below you can see the stain groups based on the quick function.

With quick function selected
Blood	Egg
Fruit juice	Curry sauce
Chocolate	Tea
Ketchup	Jam
Pudding	Coffee
Red Wine	Coal

Without quick function selected
Butter	Cola
Food	Makeup
Grass	Sweat
Mayonnaise	Machine Oil
Mud	Collar
Salad Dressing	Baby food

Select the stain program.
Find the stain you want to remove from the groups mentioned above and select the relevant group using the quick auxiliary function selection button.
Carefully read the garment's label and select the appropriate temperature and spin speed.

4.3.7 Special programs

You can select any of the following programs for special applications.

Rinse

Use when you want to rinse or starch separately.

Spin+Drain

Use this program to drain water from clothes/machine.
Before selecting this program, select the desired spin speed and press the Start/Pause button.
First, the machine will drain the water inside.
Then it will spin the laundry at the selected spin speed and drain the water extracted from the laundry.
If you want to drain the water only without spinning your laundry, select the "Spin+Drain" program and select the No Spin function using the Spin Speed Adjustment button.
Press the Start/Pause button.

INFORMATION

Use low spin speeds for delicate laundry.

4.3.8 Temperature selection

When a new program is selected, the recommended temperature for the selected program appears on the temperature indicator.
To decrease the temperature, press the Temperature Adjustment button.
Temperature decreases gradually.
Temperature level lights will not turn on when cold level is selected.

INFORMATION

If the program has not reached the heating step, you can change the temperature without switching the machine to Pause mode.

4.3.9 Spin speed selection

When a new program is selected, the recommended spin speed for the selected program appears on the spin speed indicator.
To decrease the spin speed, press the Spin Speed Adjustment button.
Spin speed decreases gradually.
Then, depending on the model of the product, "Rinse Hold" and "No Spin" options appear on the display.
When "No Spin" function is selected, rinse level indicator lights will not turn on.

Rinse Hold

If you are not going to unload your clothes immediately after the program completes, you can use the rinse hold function to keep your laundry in the final rinse water to prevent them from getting wrinkled when there is no water in the machine.
After this process, if you want to drain the water without spinning your laundry, press the Start/Pause button.
The program will resume and complete after draining the water.
If you want to spin the laundry held in water, adjust the Spin Speed and press the Start/Pause button.
The program will resume.
Water will be drained, laundry will be spun and the program will end.

INFORMATION

If the program has not reached the spinning step, you can change the spin speed without switching the machine to Pause mode.

4.3.10 Auxiliary function selection

Select the desired auxiliary functions before starting the program.
When the machine is running, you can select or cancel auxiliary functions suitable for the running program without pressing the Start/Pause button.
For this, the machine must be in a step before the auxiliary function you are going to select or cancel.
If the auxiliary function cannot be selected or canceled, the light of the relevant function will flash 3 times to warn the user.

INFORMATION

If a second auxiliary function conflicting with the first one is selected before starting the machine, the first selected function will be canceled and the second selected auxiliary function will remain active.
An auxiliary function incompatible with the program cannot be selected. (See "Program and consumption table").
Auxiliary Function buttons may vary according to the model of your machine.

4.3.10.1 Auxiliary functions

Prewash

Prewash is required only for heavily soiled laundry.
Not using the Prewash will save energy, water, detergent and time.

INFORMATION

Prewash without detergent is recommended for tulle and curtains.

Extra Fast

When this function is selected, the duration of the relevant programs is reduced by up to 50%.
Thanks to optimized washing steps, high mechanical action, and optimum water consumption, high washing performance is achieved despite the reduced duration.

Extra Water

This function enables you to wash and rinse your laundry with plenty of water in all programs where it is indicated as selectable in the Program and consumption table.
Use this function for delicate laundry that creases easily.

INFORMATION

When you select this function, the maximum laundry capacity to be loaded into the machine should be half of the maximum amount specified in the program table.

4.3.10.2 Functions/Programs Selected by Holding Function Buttons for 3 Seconds

Drum Cleaning

Press and hold auxiliary function button 1 for 3 seconds to select the program.
Use regularly (once every 1-2 months) to clean the drum and provide the required hygiene.
Run the program while the machine is completely empty.
To obtain a more efficient result, put scale remover for washing machines into detergent compartment no. "2".
When the program ends, leave the loading door ajar to allow the inside of the machine to dry.

INFORMATION

This is not a washing program.
This is a maintenance program.
Do not run the program when there are items in the machine. If you try to do so, the machine detects that there is a load inside automatically and aborts the program.

Child Lock

You can use the Child Lock feature to prevent children from tampering with the machine.
Thus, you can avoid any changes to a running program.

INFORMATION

When the Program Selection knob is turned while the Child Lock is active, "Con" appears on the display.
While the Child Lock is active, you cannot make any changes to the programs, selected temperature, speed, or auxiliary functions.
Even if another program is selected using the Program Selection knob while the Child Lock is active, the previously selected program continues running.

To activate the Child Lock:
Press and hold Auxiliary Function button 2 for 3 seconds. When the button is held for 3 seconds, C03, C02, and C01 are displayed respectively.
Then, "Con" message is displayed to inform the user that the child lock is activated.
This warning is also displayed when any button is pressed or the Program Selection knob is turned while the Child Lock is active.

To deactivate the Child Lock:
While the program is running, press and hold the 2nd Auxiliary Function button for 3 seconds.
When the button is held for 3 seconds, C03, C02, and C01 are displayed respectively.
Then, "COF" message is displayed to inform the user that the child lock is deactivated.

INFORMATION

As an alternative to the above method of deactivation, when no program is running, you can turn the Program Selection knob to On/Off position and select another program.
Child Lock does not get deactivated after power failures or when the machine is unplugged.

Anti-Crease

This function is selected when the auxiliary function button 3 is pressed and held for 3 seconds, and the program follow-up light for the relevant program turns on.
When this function is selected, the drum rotates for up to eight hours to prevent the clothes from wrinkling at the end of the program.
You can cancel the program and remove your laundry from the machine at any time during this eight-hour period.
To terminate the function, simply press any button or turn the program selection knob.
Even if you terminate the function by pressing any button, the program follow-up light remains on.
If you terminate the function by turning the program follow-up knob, the program follow-up light may remain on or turn off depending on the selected program.
If you do not cancel the function by pressing and holding the Auxiliary Function Button 3 for 3 seconds, it will be used in the next washing cycle as well.

4.3.11 - End Time Setting

The End Time Setting function allows you to set the end time of the program up to 19 hours.
You can increase this time in 1-hour intervals.

INFORMATION

If you have selected the End Time Setting function, please do not use liquid detergent.
There might be stains remaining on the clothes.

Open the loading door, place the laundry and add detergent, etc.
Select the washing program, temperature, spin speed and, if required, the auxiliary functions.
Press the End Time Setting button and select the desired time.
Press the Start/Pause button.
The delayed end time you have set is displayed.
Countdown starts for delayed end.
The "_" symbol next to the delayed end time moves up and down on the display.

INFORMATION

You can add laundry to the machine during the delayed end time period if the program has not started.

At the end of the countdown, the duration of the selected program is displayed.
The "_" symbol disappears and the selected program starts.

Changing the delayed end time

If you want to change the time during countdown:
Turn the Program Selection knob to select the delayed end time function and set the desired time again.

Press the End Time Setting button. When you press this button for the first time, the program duration will be rounded to the nearest whole number. Each subsequent press will increase the time by one hour.
If you want to decrease the delayed end time, press the End Time Setting button repeatedly until the desired time is displayed.

Canceling the delayed end function

If you want to cancel the delayed end time countdown and start the program immediately:

Use the Program Selection knob to select any program. Thus, the Delayed End Time will be canceled. The End/Cancel light flashes continuously.
Then select the program you want to run again.
Press the Start/Pause button to start the program.

4.3.12 Starting the program

Press the Start/Pause button to start the program.
The program follow-up light indicating the startup of the program turns on.

INFORMATION

The indicator lights will turn off if no program is started or no key is pressed within 10 minutes during the program selection process.
Indicator lights will turn on again when the Program Selection knob is turned or any button is pressed.

4.3.13 Program progress status

Progress of a running program can be followed from the Program Follow-up indicator.
At the start of each program step, the relevant indicator light turns on.

INFORMATION

If you have selected the "Anti-crease+" function, "End" LED and "Anti-crease+" LED will be on simultaneously while this step continues.
To end the program while the "Anti-crease+" step is running, simply press any button or turn the program selection knob.

You can change the auxiliary functions, speed and temperature settings without stopping the program flow while the program is running.
To do this, the change you are going to make must be something that will be carried out after the program step that is currently running.
If the change is not appropriate, relevant lights will flash 3 times.

INFORMATION

If the machine does not proceed to the spinning step, the Rinse Hold function might be active or the automatic unbalanced load detection system might be activated due to the unbalanced distribution of the laundry in the machine.

4.3.14 Loading door lock

There is a locking system on the machine's loading door that prevents opening of the loading door when the water level is unsuitable.
The loading door light starts flashing when the machine is switched to Pause mode.
The machine checks the level of the water inside.
If the level is suitable, the loading door light turns off and the loading door can be opened within 1-2 minutes.
If the level is unsuitable, the loading door light remains on and the loading door cannot be opened.
If you must open the loading door when the Loading Door light is off, you need to cancel the current program.
See "Canceling the program".

Opening loading door in case of power failure

INFORMATION

In case of a power failure, you can manually open the loading door using the loading door emergency handle under the pump filter cover.

WARNING

Before opening the loading door, make sure there is no water in the machine to avoid flooding.
Turn off the device and unplug it from the socket.
Open the pump filter cover.
Remove the loading door emergency handle located at the back of the filter cover using a tool.
Pull the loading door emergency handle downwards to open the loading door.
If the loading door does not open, try pulling the handle down again.
After opening the loading door, return the loading door emergency handle to its original position.

4.3.15 Changing selections after program has started

Switching the machine to pause mode

Press the Start/Pause button to switch the machine to pause mode while a program is running.
The current program's light flashes in the Program Follow-up Indicator to show that the machine has switched to pause mode.
Also, when the loading door is ready to be opened, both the program step light and the Loading Door light will turn off.

Changing auxiliary function, speed and temperature settings

Depending on the step the program has reached, you can cancel or select auxiliary functions.
See "Auxiliary function selection".
You can also change the speed and temperature settings.
See "Spin speed selection" and "Temperature selection".

INFORMATION

If the change is not allowed, the relevant light will flash three times.

Adding/removing laundry

Press the "Start/Pause" button to switch the machine to pause mode.
The program follow-up light of the relevant step during which the machine was switched into the pause mode will flash.
Wait until the loading door can be opened.
Open the loading door and add or take out the laundry.
Close the loading door.
Make changes in auxiliary functions, temperature and speed settings if necessary.
Press the "Start/Pause" button to start the machine.

4.3.16 Cancelling the program

To cancel the program, turn the Program Selection knob to select another program.
Previous program will be cancelled.
End/Cancel light will flash continuously to notify that the program has been cancelled.
When you turn the Program Selection knob, the machine will end the program but will not drain the water inside.
When you select and start a new program, the newly selected program will start depending on the step the previous program was cancelled in.
For example, the machine may take in additional water or continue washing with the water inside.

INFORMATION

Depending on the step where the program was cancelled, you may have to add detergent and softener again for the program you have selected anew.

4.3.17 End of program

"End" message appears on the display at the end of the program.

Wait until the loading door light completely turns off.
Turn the program selection knob to Off position to turn off the machine.
Take out your laundry and close the loading door.
Your machine is ready for the next washing cycle.

4.3.18 Your machine features "Standby Mode"

If you do not start any program or wait without making any other operation when the machine is turned on by On/Off button, or if no other operation is performed in approximately 10 minutes after the program you selected has ended, your machine will automatically switch to energy saving mode.
Also, if your product has a display that shows program time, this display will completely turn off.
If you turn the Program Selection knob or touch any button, lights and display will restore to previous condition.
Your selections which you make when exiting from the energy saving mode may change.
Check the appropriateness of your selections before starting the program.
Readjust if necessary.
This is not an error.

4.4 Maintenance and cleaning

Regular cleaning increases the service life of the product and reduces frequently encountered problems.

4.4.1 Cleaning the detergent drawer

Clean the detergent drawer at regular intervals (every 4-5 washing cycles) as shown below to prevent accumulation of powder detergent:
Lift the rear part of the siphon to remove it as illustrated.
If more than a normal amount of softener and water mixture starts to gather in the softener compartment, the siphon must be cleaned.
1 Press the marked point on the siphon in the softener compartment and pull the drawer towards yourself to take it out.
2 Wash the drawer and the siphon in the sink with plenty of lukewarm water.
Wear protective gloves and clean with an appropriate brush to avoid touching the residues.
3 After cleaning, replace the drawer and make sure that it is properly seated.

4.4.2 Cleaning the loading door and drum

For cleaning of internal parts of your washing machine, operate your machine without any laundry at the highest temperature in the Cotton program or the Drum Cleaning program.

INFORMATION

Repeat the Drum Cleaning process every 2 months.
Use a detergent/anti-limescale suitable for washing machines.

After every washing, make sure that no foreign substances are left in the drum.
If the holes in the bellows shown in the figure are blocked, open them using a toothpick.

INFORMATION

Foreign metal substances in the drum may cause rust stains.
Clean the stains on the drum surface using cleaning agents for stainless steel.
We recommend wiping the bellows with a dry and clean cloth after the program ends.
This will help remove any residues on the bellows and prevent formation of bad odors.

CAUTION

Never use steel wool or wire mesh.
These will damage painted, chrome-plated and plastic surfaces.

4.4.3 Cleaning the body and control panel

As required, wipe the body of the machine with soapy water or non-corrosive mild gel detergents and dry with a soft cloth.
If any detergent or softener spills on the body, wipe it off immediately without waiting.
Use only a soft and damp cloth to clean the control panel.

4.4.4 Cleaning the water inlet filters

There is a filter at the end of each water inlet valve at the rear of the machine and at the end of each water inlet hose where they connect to the tap.
These filters prevent foreign substances and dirt in the water from entering the washing machine.
Filters should be cleaned as they become dirty.

Close the taps.
Remove the nuts of the water inlet hoses to access the filters on the water inlet valves.
Clean them with an appropriate brush.
If the filters are too dirty, remove them with pliers and clean in this way.
Take out the filters on the flat ends of the water inlet hoses together with the gaskets and clean thoroughly under running water.
Carefully replace the gaskets and filters and tighten their nuts by hand.

4.4.5 Draining remaining water and cleaning the pump filter

The filter system in your machine prevents solid items such as buttons, coins, and fabric fibers from clogging the pump impeller during water discharge.
Thus, the water will be discharged without any problem and the service life of the pump will extend.
If the machine fails to drain water, the pump filter might be clogged.
The filter must be cleaned whenever it is clogged or every 3 months.
Water must be drained off first to clean the pump filter.
In addition, prior to transporting the machine (e.g., when moving to another house) and in case of freezing of the water, water may have to be drained completely.

CAUTION!

Foreign substances left in the pump filter may damage your machine or may cause noise problems.
If the product is not in use, shut the tap, remove the water inlet hose and drain the water inside the machine against any freezing possibility.
After each use, close the tap to which the water inlet hose is connected.

For cleaning the dirty filter and draining the water:

Unplug the machine to cut off the power supply.

CAUTION!

Temperature of the water inside the machine may rise up to 90ºC.
To avoid the risk of burns, clean the filter after the water inside the machine has cooled down.

Open the filter cap.
Follow the procedures below to drain the water.

If the product does not have an emergency water drain hose:

Place a large container in front of the filter to collect water.
Loosen pump filter (anticlockwise) until water starts to flow.
Fill the flowing water into the container you have placed in front of the filter.
Always keep a piece of cloth handy to absorb any spilled water.
When the water inside the machine is finished, take out the filter completely by turning it.

Clean any residues inside the filter as well as fibers, if any, around the pump impeller region.
Install the filter.
If the filter cap is composed of two pieces, close the filter cap by pressing on the tab.
If it is one piece, seat the tabs in the lower part into their places first, and then press the upper part to close.

5 Troubleshooting

Program does not start after closing the door

Start / Pause / Cancel button has not been pressed. >>> *Press Start / Pause / Cancel button.
It may be difficult to close the loading door in case of excessive loading. >>> Reduce the amount of laundry and make sure that the loading door is closed properly.

Program cannot be started or program cannot be selected

Machine may have switched to self-protection mode due to infrastructure-related issues (line voltage, water pressure, etc.). >>> To cancel the program, turn the Program Selection knob to select another program. Previous program will be canceled (see "Canceling the program").

Water in the machine

Some water might have remained in the product due to the quality control processes in production. >>> This is not a failure; water is not harmful to the machine.

Machine enters standby mode or does not take in water after program starts

Tap might be turned off. >>> Open the taps.
Water inlet hose might be bent. >>> Flatten the hose.
Water inlet filter might be clogged. >>> Clean the filter.
Loading door might be open. >>> Close the door.
Water connection might be wrong or water might be cut off (When water is cut off, washing or rinsing LEDs flash). >>> Check the water connection. If there is a water cut, press the Start/Pause key after the water has been supplied again to resume the operation from standby mode.

Machine does not drain water

Drain hose might be clogged or twisted. >>> Clean or flatten the hose.
Pump filter is clogged. >>> Clean the pump filter.

Machine vibrates or makes noise

Machine might be standing unbalanced. >>> Adjust the feet to level the machine.
A hard substance might have entered into the pump filter. >>> Clean the pump filter.
Transportation safety bolts are not removed. >>> Remove the transportation safety bolts.
Laundry quantity in the machine might be too little. >>> Add more laundry to the machine.
Machine might be overloaded with laundry. >>> Take out some of the laundry from the machine or distribute the load by hand to balance it evenly.
Machine might be leaning on a rigid item. >>> Make sure that the machine is not leaning on anything.

Water leaks from the bottom of the washing machine

Drain hose might be clogged or twisted. >>> Clean or flatten the hose.
Pump filter is clogged. >>> Clean the pump filter.

Machine stopped shortly after the program started

Machine might have stopped temporarily due to low voltage. >>> It will resume operation when the voltage restores to the normal level.

Machine directly discharges the water it takes in

Draining hose might not be at adequate height. >>> Connect the water draining hose as described in the operation manual.

No water can be seen in the machine during washing

The water level cannot be seen from outside of the machine. >>> This is not a failure.

Loading door cannot be opened

Door lock is activated because of the water level in the machine. >>> Drain the water by running the Pump or Spin program.
Machine is heating up the water or it is in the spinning cycle. >>> Wait until the program completes.
Loading door may be stuck because of the pressure it is subjected to. >>> Grab the handle and push and pull the loading door to release and open it.
In cases of no power supply, loading door of the product will not open. >>> To open the loading door, open the pump filter cap and pull down the emergency handle positioned at the rear side of the said cap. See "Loading door lock"

Washing time takes longer than specified in the manual.(*)

Water pressure is low. >>> Machine waits until taking in adequate amount of water to prevent poor washing quality due to the decreased amount of water. Therefore, the washing time extends.
Voltage might be low. >>> Washing time is prolonged to avoid poor washing results when the supply voltage is low.
Input temperature of water might be low. >>> Required time to heat up the water extends in cold seasons. Also, washing time can be lengthened to avoid poor washing results.
Number of rinses and/or amount of rinse water might be increased. >>> Machine increases the amount of rinse water when good rinsing is needed and adds an extra rinsing step if necessary.
Excessive foam might have occurred and automatic foam absorption system might have been activated due to too much detergent usage. >>> Use recommended amount of detergent.

Programme time does not countdown. (On models with display)(*)

Timer may stop during water intake. >>> Timer indicator will not countdown until the machine takes in adequate amount of water. The machine will wait until there is sufficient amount of water to avoid poor washing results due to lack of water. Timer indicator will resume countdown after this.
Timer may stop during heating step. >>> Timer indicator will not countdown until the machine reaches the selected temperature.
Timer may stop during spinning step. >>> Automatic unbalanced load detection system might be activated due to the unbalanced distribution of the laundry in the drum.

Programme time does not countdown.(*)

There might be an imbalance of laundry in the machine. >>> Automatic unbalanced load detection system might be activated due to the unbalanced distribution of the laundry in the drum.

Machine does not switch to spinning step.(*)

There might be an imbalance of laundry in the machine. >>> Automatic unbalanced load detection system might be activated due to the unbalanced distribution of the laundry in the drum.
The machine will not spin if water is not drained completely. >>> Check the filter and the draining hose.
Excessive foam might have occurred and automatic foam absorption system might have been activated due to too much detergent usage. >>> Use recommended amount of detergent.

Washing performance is poor: Laundry turns grey. (**)

Insufficient amount of detergent has been used over a long period. >>> Use the recommended amount of detergent appropriate for water hardness and the laundry.
Washing has been made at low temperatures for a long time. >>> Select the proper temperature for the laundry to be washed.
Insufficient amount of detergent is used with hard waters. >>> Using insufficient amount of detergent with hard water causes the soil to stick on the cloth and this turns the cloth into grey in time. It is difficult to eliminate greying once it happens. Use the recommended amount of detergent appropriate for water hardness and the laundry.
Too much detergent has been used. >>> Use the recommended amount of detergent appropriate for water hardness and the laundry.

Washing performance is poor: Stains persist or the laundry is not whitened. (**)

Insufficient amount of detergent is used. >>> Use recommended amount of detergent appropriate for water hardness and the laundry.
Machine is overloaded. >>> Do not overload the machine. Load with amounts recommended in the "Programme and consumption table".
Wrong programme and temperature were selected. >>> Select the proper programme and temperature for the laundry to be washed.
Wrong type of detergent is used. >>> Use original detergent appropriate for the machine.
Too much detergent is used. >>> Put the detergent in the correct compartment. Do not mix the bleaching agent and the detergent with each other.

Washing performance is poor: Oily stains appeared on the laundry. (**)

Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see 4.4.2.

Washing performance is poor: Clothes smell unpleasantly. (**)

Layers of odour and bacteria are formed on the drum as a result of continuous washing at lower temperatures and/or in short programmes. >>> Leave the detergent drawer as well as the loading door of the machine ajar after each washing. Thus, a humid environment favorable for bacteria cannot occur in the machine.

Colour of the clothes faded. (**)

Machine is overloaded. >>> Do not overload the machine.
Detergent in use is damp. >>> Keep detergents closed in an environment free of humidity and do not expose them to excessive temperatures.
A higher temperature is selected. >>> Select the proper programme and temperature according to the type and soiling degree of the laundry.

It does not rinse well

The amount, brand and storage conditions of the detergent used are inappropriate. >>> Use a detergent appropriate for the washing machine and your laundry. Keep detergents closed in an environment free of humidity and do not expose them to excessive temperatures.
Detergent is put in the wrong compartment. >>> If detergent is put in the prewash compartment although prewash cycle is not selected, machine can take this detergent during rinsing or softener step. Put the detergent in the correct compartment.
Pump filter is clogged. >>> Check the filter.
Drain hose is folded. >>> Check the drain hose.

Laundry became stiff after washing. (**)

Insufficient amount of detergent is used. >>> Using insufficient amount of detergent for the water hardness can cause the laundry to become stiff in time. Use appropriate amount of detergent according to the water hardness.
Detergent is put in the wrong compartment. >>> If detergent is put in the prewash compartment although prewash cycle is not selected, machine can take this detergent during rinsing or softener step. Put the detergent in the correct compartment.
Detergent might be mixed with the softener. >>> Do not mix the softener with detergent. Wash and clean the dispenser with hot water.

Laundry does not smell like the softener. (**)

Detergent is put in the wrong compartment. >>> If detergent is put in the prewash compartment although prewash cycle is not selected, machine can take this detergent during rinsing or softener step. Wash and clean the dispenser with hot water. Put the detergent in the correct compartment.
Detergent might be mixed with the softener. >>> Do not mix the softener with detergent. Wash and clean the dispenser with hot water.

Detergent residue in the detergent drawer. (**)

Detergent is put in wet drawer. >>> Dry the detergent drawer before putting in detergent.
Detergent has gotten damp. >>> Keep detergents closed in an environment free of humidity and do not expose them to excessive temperatures.
Water pressure is low. >>> Check the water pressure.
The detergent in the main wash compartment got wet while taking in the prewash water. Holes of the detergent compartment are blocked. >>> Check the holes and clean if they are clogged.
There is a problem with the detergent drawer valves. >>> Call the Authorized Service Agent.
Detergent might be mixed with the softener. >>> Do not mix the softener with detergent. Wash and clean the dispenser with hot water.
Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see 4.4.2.

Too much foam forms in the machine. (**)

Improper detergents for the washing machine are being used. >>> Use detergents appropriate for the washing machine.
Too much detergent is used. >>> Use only sufficient amount of detergent.
Detergent was stored under improper conditions. >>> Store detergent in a closed and dry location. Do not store in excessively hot places.
Some meshed laundry such as tulle may foam too much because of their texture. >>> Use less amounts of detergent for this type of item.
Detergent is put in the wrong compartment. >>> Put the detergent in the correct compartment.
Softener is being taken early. >>> There may be problem in the valves or in the detergent dispenser. Call the Authorized Service Agent.

Foam is overflowing from the detergent drawer

Too much detergent is used. >>> Mix 1 tablespoonful softener and ½ l water and pour into the main wash compartment of the detergent drawer.
Put detergent into the machine suitable for the programmes and maximum loads indicated in the "Programme and consumption table". When you use additional chemicals (stain removers, bleaches and etc.), reduce the amount of detergent.

Laundry remains wet at the end of the programme. (*)

Excessive foam might have occurred and automatic foam absorption system might have been activated due to too much detergent usage. >>> Use recommended amount of detergent.

(*) Laundry is not distributed evenly in the machine and therefore, the machine does not spin to avoid any damage to the machine and to its surrounding environment. Laundry should be rearranged and re-spun.
(**) Regular drum cleaning is not applied. Clean the drum regularly. See 4.4.2.

CAUTION!

• If you cannot eliminate the problem although you follow the instructions in this section, consult the dealer or the Authorized Service Agent. Never try to repair a nonfunctional product yourself.

ALTUS - DISCLAIMER / WARNING

Some (simple) malfunctions can be repaired by end users provided they follow the instructions below, without creating any safety issues or causing unsafe use. (See the "I Want to Repair It Myself" section.)
Therefore, to prevent safety issues, repair by an authorized service station is strongly recommended except for parts specified as end-user repairable in the "I Want to Repair It Myself" section, and this is mandatory for maintaining the Altus product warranty.

I WANT TO REPAIR IT MYSELF

End users can perform repair operations on the following spare parts:
Plastic peripheral components such as Door, Door Hinges and Seals, Other Seals, Door Locking Assembly, and Detergent Dispensers. (The current spare parts list is available at http://www.altus.com.tr/destek.html as of March 1, 2021)
Additionally, to ensure product safety and prevent the risk of serious injury, the repair operation must be performed according to the instructions in the user manual or at http://www.altus.com.tr/destek.html.
For your safety, unplug the product before performing any repair operation.
Altus cannot be held responsible for safety issues that may arise due to repair operations or attempts performed by end users that do not comply with the instructions specified in user manuals or at http://www.altus.com.tr/destek.html and involve parts not listed in the current parts list available at http://www.altus.com.tr/destek.html.
In such cases, the Altus product warranty will be void.
Therefore, it is strongly recommended that end users refrain from performing repair operations on parts other than those specified in the spare parts list above and contact an authorized service station when needed.
Such repair attempts by end users may cause safety issues, damage the product, and subsequently result in fire, flooding, electric shock, and serious personal injuries.
Including but not limited to, repair of the following parts must be performed by authorized service stations: Motor, Pump, Main board, Motor board, Display board, etc.
The manufacturer/seller cannot be held responsible for any situations where end users do not comply with the above.

Customer Service

Customer Satisfaction Policy

Our Channels

Our Call Center

0850 210 0 888
(Call from landlines or mobile phones without dialing the area code*)

Our Other Number

0216 585 8 888

Our Call Center provides service 24 hours a day, 7 days a week.
Calls to our Call Center are charged according to the tariff defined for you by your telecommunications operator.
You can request any desired service related to your product by calling our call center number from landline or mobile phones without dialing the area code.

Our WhatsApp Number

0544 444 0 888

Our Fax Number

0216-423-2353

Our Web Address

www.altus.com.tr

Our e-mail Address

musteri.hizmetleri@altus.com.tr

Our Social Media Accounts

Our Postal Address

Arçelik A.Ş. Karaağaç Caddesi No:2-6, 34445, Sütlüce / İSTANBUL

Our Dealers

https://www.altus.com.tr/yetkili-saticilar.html

Our Authorized Service Centers

https://www.altus.com.tr/yetkili-servisler.html
Information about all our authorized service centers is available in the "Service Information System" (www.servis.gov.tr) created by the Ministry of Trade.
Spare parts can be obtained from our authorized service centers.

Our Customer Service Process

We inform our customers within 24 hours about the receipt of their requests and suggestions by Altus, without discriminating between customer profiles.
Our Customer Service process:
We handle our customers' requests and suggestions by:
- Collecting them in a single traceable, reportable, transparent, and secure information pool.
- Handling and evaluating them in accordance with legal regulations, objectively, fairly, and confidentially.
- Using this feedback to improve our processes.
As Altus, we accept delivering excellent customer experience as our main principle and adopt a customer-focused approach.
We ensure the development of a mutually controlling structure by integrating all our processes with the management system.
We also feed management objectives through this system.

Please follow these recommendations

Have your Warranty certificate validated by your Authorized Dealer when you purchase your product.
Use your product according to the user manual guidelines.
When you need service for your product, contact our Call Center at the phone numbers above.
Ask the arriving technician for their "technician ID card".
Don't forget to request a "Service Receipt" from the authorized service technician when your work is done.
The "Service Receipt" will be helpful for any future issues with your product.
Product service life: 10 years.
(The period for maintaining spare parts necessary for the product to function).

Service Request Evaluation

1) Customer Application

└─ Application channels:

Website
Call center (0850 210 0 888)
Authorized Service
musteri.hizmetleri@altus.com.tr
Authorized Dealer
Fax (0216 423 23 53)

2) Application Registration

└─ Registration details:

Application Subject
Customer Name, Surname
Customer Phone
Customer Address

3) Service Request Receipt

└─ Process steps:

Service request analysis
Informing customer about service
(Survey, transportation, installation, information, repair, replacement etc.)
Performing necessary service operations

4) Customer Satisfaction Assessment

Result:

Satisfied → 5
Not satisfied → 3

5) Closing Application Record and Storing Information

Points to Consider Regarding Usage Errors and Warranty

The resolution of the problems listed below is performed for a fee. Warranty terms do not apply in these cases:

Damages and malfunctions resulting from usage errors.
Damages and malfunctions occurring during loading, unloading, transportation, etc. after delivery of the product to the consumer.
Damages and malfunctions arising from the electrical network (socket, voltage, grounding, etc.), water supply (water pressure, tap, etc.), gas, telephone, internet networks and/or infrastructure (drain, floor, environment, etc.) at the place where the product is used.
Damages and malfunctions caused by natural events and fire, flood, etc.
Damages and malfunctions resulting from usage contrary to the instructions in the product's introduction and user manuals.
Damages and malfunctions arising from the use of the product for commercial or professional purposes as defined in Consumer Protection Law No. 6502.
In cases where unauthorized persons perform maintenance, repair, or other interventions on the product, the product's warranty will be terminated.
The warranty period of the product replaced during warranty implementation is limited to the remaining warranty period of the purchased product.
Manufactured by Arçelik A.Ş.
Origin: Turkey

Points to Consider Regarding Usage Errors and Warranty

The resolution of the problems listed below is performed for a fee.
Warranty terms do not apply in these cases:

Damages and malfunctions resulting from usage errors.
Damages and malfunctions occurring during loading, unloading, transportation, etc. after delivery of the product to the consumer.
Damages and malfunctions arising from the electrical network (socket, voltage, grounding, etc.), water supply (water pressure, tap, etc.), gas, telephone, internet networks and/or infrastructure (drain, floor, environment, etc.) at the place where the product is used.
Damages and malfunctions caused by natural events and fire, flood, etc.
Damages and malfunctions resulting from usage contrary to the instructions in the product's introduction and user manuals.
Damages and malfunctions arising from the use of the product for commercial or professional purposes as defined in Consumer Protection Law No. 6502.
In cases where unauthorized persons perform maintenance, repair, or other interventions on the product, the product's warranty will be terminated.
The warranty period of the product replaced during warranty implementation is limited to the remaining warranty period of the purchased product.
Manufactured by Arçelik A.Ş.
Origin: Turkey

WARRANTY TERMS

The warranty period starts from the delivery date of the product and is 3 years.
Provided that the product is used as shown in the user manual and has not been serviced, repaired, or otherwise interfered with by persons other than service employees authorized by Arçelik A.Ş., the company warrants the entire product, including all its parts, against material, workmanship, and manufacturing defects for the period specified above from the delivery date.
In case the product is found to be defective, the consumer may exercise one of the rights contained in Article 11 of Consumer Protection Law No. 6502:
a- Withdrawal from the contract,
b- Requesting a reduction in the sales price,
c- Requesting free repair,
ç- Requesting replacement with a non-defective equivalent.
If the consumer chooses the right of free repair, the seller is obligated to repair or have repaired the product without charging any fees for labor, replaced parts, or under any other name.
The consumer may also exercise the right of free repair against the manufacturer or importer.
The seller, manufacturer, and importer are jointly responsible for the consumer's exercise of this right.
If the consumer exercises the right of free repair and the product:
- Breaks down again within the warranty period,
- Exceeds the maximum repair time,
- Is determined to be irreparable through a report by the authorized service station, seller, manufacturer, or importer;
  the consumer may request from the seller a refund, a proportional price reduction, or if possible, replacement with a non-defective equivalent.
  The seller cannot reject the consumer's request.
  In case of failure to fulfill this request, the seller, manufacturer, and importer are jointly responsible.
The maximum repair time for the product during its service life as determined by relevant legislation cannot exceed 20 business days.
This period starts from the date of notification of the defect to the authorized service station or seller during the warranty period, or from the date of delivery to the authorized service station for cases outside the warranty period.
If the defect of the product under warranty cannot be eliminated within 10 business days, the manufacturer or importer must allocate another product with similar characteristics for the consumer's use until the repair is completed.
If the consumer does not request another product with similar characteristics, the manufacturer or importers are released from this obligation.
If the product breaks down during the warranty period, the repair time is added to the warranty period.
Damages and malfunctions resulting from usage contrary to the instructions in the product's user manual are excluded from warranty coverage.
The consumer may apply to the Consumer Arbitration Committee or Consumer Court in their place of residence or where the consumer transaction was made regarding disputes that may arise concerning the use of warranty rights.
If this Warranty Certificate is not provided by the seller, the consumer may apply to the General Directorate of Consumer Protection and Market Surveillance of the Ministry of Trade.

Manufacturer or Importer Company

Title: Arçelik A.Ş.
Address: Arçelik A.Ş. Karaağaç Caddesi No:2-6, 34445, Sütlüce / ISTANBUL
Phone: (0-216) 585 8 888
Fax: (0-216) 423 23 53
Website: www.altus.com.tr

Seller Company

Title:
Address:
Phone:
Fax:
E-mail:
Invoice Date and Number:
Delivery Date and Place:
Authorized Signature:
Company Stamp:

This section will be signed and stamped by the Authorized Dealer where you purchased the product.

Product

Brand: Altus
Type: Washing Machine
Model:
Serial Number:
Warranty Period: 3 YEARS
Maximum Repair Time: 20 Business days