Step 14 (2023-01-06)
My refund request to Param.com.tr:
My name is DMITRII FEDIUK.
I write to you by request of the Account security department of my bank card's issuing bank: Payoneer Europe Limited (Ireland).
We are in the process of charging back the following transaction:
Merchant: PARAM/ *TRENDYOL
Authorization code: 646737469
Total amount: 398.89 USD
Transaction amount: 7,056.00 TRY
Payment method: XXXXXX-1797
Pre-auth: 12 Nov 2022
Charge: 14 Nov 2022
Category: Miscellaneous and Specialty Retail Stores
The chargeback reason is "Cardholder Dispute Chargeback" / "Goods or Services Not Provided", documented on the page 56 of MasterCard Chargeback Guide (2022-04-26): https://www.mastercard.us/content/dam/public/mastercardcom/na/global-site/documents/chargeback-guide.pdf
The full chargeback request is here: df.tips/t/topic/1122
Also, the full chargeback process is documented here: df.tips/t/1119 (this topic contains extra useful information requested by Payoneer, e.g., my conversations with Trendyol and MediaMarkt).
Currently, the issuing bank requests from me:
«We need to see your contact with the merchant Param discussing the specific charge (we need to see that the amount was mentioned) and ask for a refund. If the merchant claims that they are unable to refund the transaction from their side, please respond to this email with screenshots of your communication with them. If the merchant is unresponsive, please send us a screenshot showing your attempt of communication with them.»
So, it is my formal request covering my issuing bank requirements.
Please refund the transaction mentioned above. The amount is 7,056.00 TRY.
I will wait for 72 hours.
