How to chargeback Trendyol / MediaMarkt / Payoneer / MasterCard for a stolen order in shipping?

My order from Trendyol / MediaMarkt worth $400 was stolen.
Here is a tutorial a tutorial how to chargeback Trendyol / MediaMarkt / Payoneer / MasterCard .
It is based on MasterCard Chargeback Guide (2022-04-26).

Step 1 (2022-11-22)

A chargeback request to Payoneer (2022-11-22).

Step 2 (2022-11-23)

2.1 A response from Payoneer:

My name is Sebastian from Payoneer customer care, I will be assisting you today with your concern.
In order to file a Dispute for Service not rendered, it will be required to wait 30 days.
Please contact us back on 14/12/22 in order to resolve this service in the meantime.

2.2 My response

You are wrong.
Please learn the "MasterCard Chargeback Guide (2022-04-26)": https://www.mastercard.us/content/dam/public/mastercardcom/na/global-site/documents/chargeback-guide.pdf
The page 57 of the guide defines the timeframe for the «Goods or Services Not Provided» chargeback:
«In cases involving delayed delivery of goods or services and the delivery or performance date was specified by the merchant and the latest anticipated delivery or performance date was specified by the merchant has passed: Within 120-calendar days of the latest anticipated delivery or performance date specified by the merchant. However, the issuer may charge back the transaction immediately (and not wait until the latest anticipated delivery or performance date has passed) upon learning the merchant will not provide the goods or services <...>»

I claim that my chargeback request is within the specified time frame:

  1. The date specified by the merchant is 2022-11-16. It has been passed.
  2. My request date is 2022-11-22. It is within the 120 days time frame from the date specified by the merchant.
  3. You can learn from the attached screenshot that the merchant will not provide the product to me because the merchant states that the product is already provided («The following 1 product was delivered on Wednesday, November 16»).

If you do not accept my chargeback request within the next business day (until November 25, 2022), I will report your violation of the "MasterCard Chargeback Guide" directly to MasterCard, and to the 2 public Payoneer forums (https://community.payoneer.com and https://www.reddit.com/r/payoneer).

Step 3 (2022-11-24)

My complaint at Sikayetvar has been published (I submitted it 3 days ago): sikayetvar.com/trendyol/trendyol-media-markttan-aldigim-400-dolarlik-siparisim-calindi

Step 4

The response from Payoneer:

Response 11/24/2022 02:21 AM
Thank you for contacting Payoneer Customer Care. My name is Elsa, we're sorry that you are
having issues with your transaction, and I will do my best to help you with the card transaction.
We understand that you would like to dispute the transaction 646737469on your card ending
in 1797 for a service not rendered. I am happy to provide you with assistance in this matter.
While you may dispute transactions when the service was not rendered, such disputes can
only be filed 30 days after the date of the transaction. We highly recommend you try to resolve
this issue directly with the merchant.
In case the matter is not resolved with the merchant after 30 days from the date of the
transaction, please contact us back to file a dispute on your behalf. Thank you for your
understanding; we appreciate your patience.
Feel free to reply should you have additional questions.
We thank you for choosing Payoneer. We are always looking for ways to improve our services,
and we, therefore, ask for feedback on how we did today. You can do so by filling out the short
survey that will follow. Thank you for doing business with Payoneer. Have a great day!
Thank you,
Elsa
Customer Care
Reference Number: 221119-008909
Your Customer ID: 15237454

01

So now I am preparing that I promised:

If you do not accept my chargeback request within the next business day (until November 25, 2022) , I will report your violation of the "MasterCard Chargeback Guide" directly to MasterCard, and to the 2 public Payoneer forums (https://community.payoneer.com and https://www.reddit.com/r/payoneer).